Privacy Policy

Lakeside Lodge and Suites Website

At Lakeside Lodge and Suites, we are committed to maintaining the privacy and security of your personal user information. We may update this policy from time to time, so please check here frequently. Our establishment will not disclose identifiable user information to any third party without consent.

We are committed to safeguarding your privacy while visiting the hotel website, namely (hereinafter identified as the “Site”). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users.

Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

What information is collected about you? How do we use it?
Lakeside Lodge and Suites takes the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of have not agreed to. You may wish to submit an information request about our hotel, submit a group RFP form, participate in one of our promotions or subscribe to our newsletter. In response, we may ask for information such as your name and contact information. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.

Information collected on the Site may be used to:

  • Plan and purchase hotel accommodations
  • Enter your email in our promotions or sweepstakes
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site
  • Measure the effectiveness of marketing campaigns

All communication from the hotel will provide an opt-out button to allow you to choose not to participate in hotel lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for hotel purposes or in joint promotions with a hotel partner. We do not sell or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

Permission for Use
Lakeside Lodge and Suites may collect and use personal information that you submit on the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere on the Site. By submitting personal information on the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

Secure Reservations
Online reservations through the Site are provided by a first-party booking engine. The information you provide to secure your reservations is not shared, viewed, or used by any third-party entity unless permissions are provided. Upon agreement, user’s name and email may be exported to a third-party email marketing provider.

Email Marketing
Lakeside Lodge and Suites utilizes a third-party service to store and manage data for the purpose of email marketing. Email marketing includes (but is not limited to) the hotel newsletter, special promotions and other hotel offers. Marketing data may be sourced from users directly by signing up on the Site, or, if permission is provided, by making a reservation, checking in, or checking out of the hotel. Lakeside Lodge and Suites will never use your email address for the purpose of marketing unless you knowingly opt-in. You have the option of opting-out at anytime. Email addresses are not viewed, shared, or sold to any third-party entity.

Protecting Your Information
No personal information is stored on the Site when you use the Site to make a reservation or sign up for the hotel newsletter. If you choose to make an online reservation, all of your personal information is passed to the booking engine. Upon opting in for the hotel newsletter, your email address is then passed onto the email campaign provider. For more information, read the section regarding Email Marketing.

Our Site is hosted on a secure server. The Site servers/systems are configured with data encryption technologies and industry-standard firewalls. When you enter personal information during the reservation process, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you no longer want Lakeside Lodge and Suites to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending us an email at, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

Use of Aggregated Data
Lakeside Lodge and Suites is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve, and promote use of the Site. In connection with such purposes, Lakeside Lodge and Suites may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Exceptions to the Privacy Policy
Lakeside Lodge and Suites has two exceptions to these limits on use of personal information:
We may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of the hotel from unauthorized use or misuse of the Site or anything found on the Site.

Lakeside Lodge and Suites may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Use of Cookies
To enable features on the Site, Lakeside Lodge and Suites may assign one or more “cookies” to your Internet browser. A cookie is a very small text file that is sent to a customer’s browser from a web server and stored on the customer’s computer hard drive. It assigns the computer a unique identifier. This text lets the web server know if you have previously visited the web page. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

Children’s Privacy & Parental Consent
Please be aware that Lakeside Lodge and Suites has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Lakeside Lodge and Suites specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Lakeside Lodge and Suites inadvertently acquire personal information or other data from users under the age of 18, the hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from the hotel.

Links Provided to Other Sites
Lakeside Lodge and Suites may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as the hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Consent to This Privacy Policy
Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Lakeside Lodge and Suites, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Lakeside Lodge and Suites from responsibility to the user.

Policy Modifications & Contacting Hotel
Lakeside Lodge and Suites reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact us at:

Lakeside Lodge and Suites
2312 West Woodin Avenue
Chelan, WA 98816-9133